Política de envío

Shipping Policy

Thank you for shopping with PawGo. We are happy to provide pet essentials for walks, travel, playtime, and everyday comfort.

Order Processing Time

Orders are usually processed within 1–5 business days after payment is confirmed. During busy periods, processing may take slightly longer.

Shipping Times

Estimated delivery times may vary depending on your location and the supplier warehouse.

Typical delivery time is approximately:

7–20 business days

In some cases, delivery may take longer due to customs checks, postal delays, high demand, holidays, or circumstances outside our control.

Shipping Cost

Shipping costs, if applicable, will be shown at checkout before you complete your order.

Tracking Information

Once your order has been shipped, you may receive a tracking number by email. Please allow a few days for tracking information to update.

Multiple Items in One Order

If you order more than one item, your products may arrive in separate packages and at different times. This is because items may be shipped from different warehouses.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. PawGo is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.

Customs, Taxes & Duties

Depending on your country, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.